Riverbelle Privacy Policy

At Riverbelle, we respect your privacy and are committed to protecting the personal data you share with us when you play at our online casino. This policy explains what information we collect, how we use it, and the choices you have regarding your data when you visit Riverbelle Casino.com. By creating an account with us, you agree to the practices described below.

Who We Are

RiverBelle Casino is owned and operated by Baytree Interactive Ltd, a company registered in Guernsey at Ground Floor, Kingsway House, Havilland Street, St Peter Port. We operate under a licence issued by the Kahnawake Gaming Commission, licence number 01059. Our services are available to players in Canada (excluding Ontario and Alberta), New Zealand, and Ireland, and we at Riverbelle take our responsibility for your personal data seriously across all of these markets.

Information We Collect

When you register, deposit, or play at our casino, we collect several categories of personal information in order to provide our services, verify your identity, and comply with our legal obligations.

• We collect registration details such as your name, date of birth, address, email, and phone number
• We gather payment information related to deposits and withdrawals made through Visa, Mastercard, Apple Pay, Google Pay, Skrill, Neteller, ecoPayz, MuchBetter, Neosurf, and PaysafeCard
• We record your gaming activity, including games played, wagers placed, and bonus usage
• We store technical data such as IP address, device type, browser, and login timestamps
• We retain copies of identity verification documents, including photo ID, proof of residence, and proof of payment ownership
• We keep records of your communications with our customer support team

How We Use Your Information

Our Riverbelle platform uses your personal data for a number of legitimate purposes connected to running a safe and compliant gaming environment. We use your information to open and manage your account, process deposits and withdrawals, and deliver the welcome bonus and other promotions you qualify for. We also use your data to meet our know-your-customer and anti-money-laundering obligations, which is why identity verification is mandatory for single or cumulative transactions of 2,000 EUR or more, or the currency equivalent.

Here at RiverBelle, we may also use your contact details to send you information about new games, promotional offers, or changes to our terms, unless you have opted out of marketing communications. We analyse gameplay data to improve our game selection, detect fraud, and support responsible gambling tools. Our RiverBelle loyalty program also relies on wagering data to calculate Loyalty Points and determine your progress through our membership levels, up to the top tier, Prive.

Legal Basis for Processing

We process your personal data on several legal grounds, including the performance of our contract with you, our legitimate interests in operating a secure casino, our obligation to comply with licensing and anti-fraud regulations, and, where applicable, your consent for marketing communications.

Sharing Your Information

We do not sell your personal data. However, Riverbelle may share your information with trusted third parties who help us operate our services.

• We share data with payment providers to process your deposits and withdrawals
• We share data with our game providers, including Games Global, Pragmatic Play, Apricot, and On Air Entertainment, to the extent necessary to deliver gameplay
• We share data with identity verification and fraud prevention partners
• We disclose information to regulators, including the Kahnawake Gaming Commission, where required
• We may share data with eCOGRA if a complaint is escalated for independent dispute resolution

Data Retention

We retain your personal data for as long as your account remains active and for a reasonable period afterward to meet our legal, tax, and regulatory obligations. Unused bonuses, related winnings, and loyalty points lapse 6 months after issue, though this does not affect our retention of your underlying account records, which we may keep longer where required by law.

Identity Verification and Documents

Our RiverBelle compliance team may request KYC documents, including photo identification such as a passport or driver's licence, proof of residence no older than 6 months, proof of ownership of the payment method used, and, where applicable, proof of income. For larger withdrawals, we may also request notarised copies of your most recent bank statement. We store these documents securely and use them solely for verification, fraud prevention, and regulatory compliance purposes. Failure to supply requested documents when asked can lead to account termination.

Cookies and Tracking

We at Riverbelle use cookies and similar technologies to operate our website, remember your preferences, and understand how you use our casino. Cookies help us keep you logged in, tailor promotional offers, and measure the performance of our games and pages. You can control cookie settings through your browser, though disabling certain cookies may affect your experience on our desktop and mobile casino.

Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse. Our RiverBelle systems use encryption and secure storage for sensitive information, including payment details and identity documents. While we take data protection seriously, no method of transmission over the internet is completely secure, and we encourage you to keep your login credentials confidential.

Your Rights

Depending on your jurisdiction, you may have certain rights regarding the personal data we hold about you.

• You may request access to the personal data we hold about you
• You may ask us to correct inaccurate or incomplete information
• You may request deletion of your data, subject to our legal retention obligations
• You may object to or restrict certain types of processing, including marketing
• You may withdraw consent for marketing communications at any time

To exercise any of these rights, you can contact our support team through live chat or our Help Centre at help.Riverbelle Casino.com. We aim to respond to all privacy-related requests promptly.

International Data Transfers

As Riverbelle serves players across Canada, New Zealand, and Ireland, your data may be transferred to and processed in countries outside your country of residence, including where our servers, payment processors, or support systems are located. We take steps to ensure that any such transfers are subject to appropriate safeguards.

Complaints and Dispute Resolution

If you have concerns about how we handle your personal data, you can raise a complaint with our support team by email within 6 months of the issue arising. If we are unable to resolve your concern directly, you may escalate the matter to eCOGRA and, subsequently, to the Kahnawake Gaming Commission, our licensing authority.

Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices, technology, or legal requirements. We recommend checking this page periodically. Your continued use of our services after any changes indicates your acceptance of the updated policy.

Contact Us

If you have any questions about this privacy policy or how we handle your personal data, please reach out to us via live chat or through our Help Centre. Our RiverBelle team is available to assist you with any privacy-related queries regarding your account, your data, or your rights as a player.